• Full Time
  • Pune
  • Salary (₹): Not Disclosed

Website Swiggy

We’re a fast growing VC-backed on-demand startup based out of Bangalore that delivers food from your favorite restaurants. Our primary focus is on customer experience thereby making our engagement metrics pretty uncanny for this industry. If you’re crazy about solving problems that you face yourself as a customer, come join us on this amazing ride !

Tagged as: management, planning

CTC: Not Disclosed
Job Position: City Head
Required Experience: 8 years
Job Responsibility:
  • Leading a young and ambitious cluster team in running the best on-demand food delivery service while constantly raising standards.
  • Responsible for sustaining and growing the city’s revenues with P&L responsibilities.
  • Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
  • Laying down the roadmap for new account acquisition for the city and ensuring its execution.
  • Strategizing and executing all account related initiatives from operational troubleshooting to activations.
  • Maintaining a strong relationship with partners and being the face of Swiggy in that community.
  • Leading the Operations team in delivering the best
  • Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal
  • utilization of resources.
  • Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
  • Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team.

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