• Full Time
  • Noida
  • Salary (₹): Not Disclosed

Website Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’​ opportunities in the evolving world of cloud, digital and platforms.

Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.

Visit us at www.capgemini.com. People matter, results count.

Tagged as: BPO, call center, customer service, voice

CTC: Not Disclosed
Job Position: Service Desk specialist
Required Experience: 1-2 years
Required Skills:
  • To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within.
  • Service Level commitments made to the customer within.
  • Should have excellent communication and English speaking skills
  • Greet customers in a courteous friendly and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns demonstrate empathy
  •  Knowledge of basic computer operations
  •  Courteous with strong customer service orientation
  •  Dependable with proficient attention to detail
  • Good listening and responding skills
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Should have experience in a Technical call center or ISP
  • Help Desk or Technical Help Desk Job
  • Description Provide best in class customer service problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across
  • Telecommunication Financial Services Healthcare and Technology vertica
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements probe for and confirm understanding of requirements or problem
Interview Process:

Apply at https://www.linkedin.com/jobs/view/1235842446/

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